Help and FAQ's
Help & Frequently Asked Questions
You've got questions? We're eager to answer them.
The Bariatric Choice Customer Care Team chats with helps customers Monday through Friday from 9am to 6pm Eastern Time. It is a casual and fun way to get the info you need from the people who know the answers.
Toll-Free and Friendly:
When you call us you get to speak to a real, live, interested and interesting human being who is located right here in Wilmington, NC. We've won a reputation for superior customer service just by treating people the same way we'd like to be treated. We firmly believe you deserve outstanding service each and every time you call.
Our knowledgeable, efficient and friendly crew is available at 1-800-993-1143 Monday through Friday from 9am to 6pm Eastern Time to answer all your questions.
To save you some time and effort, we've put together a list of a few of the questions we hear most often and some answers to other questions that may have crossed your mind.
Have WonderSlim Weight Loss Plan questions? Please visit the WonderSlim FAQ's.
Your complete satisfaction is very important to us! If for any reason you wish to return any of the following items within 60 days of purchase, we’ll give you a full refund (less shipping), or exchange for product(s) of equal price, no questions asked. Shipping charges, if applicable, are non-refundable.
Items eligible for refund or exchange:
- Any unopened, unused box, case, bottle or container of consumable products
- Up to 1 (one) partially used box, bottle or container per unique product. (ie. per flavor, sku)
To return unopened, unused, or partially used items as listed above, please complete the Returns/Exchange Request Form and include it with your shipment. It’s that simple! Returns/Exchange Form
We dislike spammers, scammers and other on-line predators as much as you do. The information we collect on our site is used to make your DietDirect.com experience more efficient. Diet Direct does not and will not sell your email address to any other company. Changing your email preferences or unsubscribing from our promotional mailings is as easy as clicking on the link on the bottom of each mailing, unchecking a few boxes and clicking a button. We value and protect your privacy.
Our commitment to protecting the privacy of your personal information is the reason we offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here.
Diet Direct only uses the most secure servers and technologies. To further protect you, our site is tested and certified by McAfee Secure on a daily basis. All information sent from your computer to DietDirect.com – including credit card numbers and passwords – is encrypted using Secure Sockets Layer (SSL). All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. The only systems that have access to your credit card and billing information are the ones used to process your order. DietDirect.com is dedicated to maintaining these high security standards and continuously reviews its policies and practices to protect your information.
DietDirect.com accepts online payment with Visa, Mastercard, American Express, Discover Card and Paypal. We will also ship your order with a prepaid Money Order made payable to Diet Direct, Inc. at the following mailing address:
Diet Direct, Inc.
3200 Corporate Drive, Suite B
Wilmington, NC 28405
At the present time, Diet Direct does NOT accept personal checks.
State law requires us to charge applicable sales tax on all orders shipped to North Carolina. We do not charge sales tax on orders shipped to other states.
Orders of $69 or more (after discounts and excluding applicable taxes) receive FREE Ground Shipping within the Contiguous United States (which excludes Alaska, Hawaii and Puerto Rico). Orders of less than $69 receive $7.99 Flat Rate Shipping within the Contiguous United States. For all other orders, shipping cost is calculated by the shipping carrier based on shipping method, package weight and shipping region. In these cases, we will charge you what the carrier charges and no Diet Direct handling fee. Faster shipping options and International Shipping fees are explained in the Shipping Details section of our site.
Once you place your order, we do everything in our power to get it headed in your direction quickly. Although orders placed by 8am Eastern Time are guaranteed to ship the next business day, we generally ship them the very same day. We ship Monday through Friday. Weekend orders are shipped on Monday and holiday orders ship the first business day after the holiday.
Standard Ground Shipping is done through FedEx Ground or US Mail. Ground shipping generally has a delivery time of 2 to 5 days within the Contiguous United States. Faster shipping methods are also available at an additional cost. For more details on international shipments, expedited options, or approximate delivery times within the United States, please consult the Shipping Details section of our site.
If an item you ordered is out of stock when we receive your order and will not be available within 48 hours, we will send you the items that are in-stock without delay. Backordered item(s) will be sent at our expense as soon as they become available.